Senior Customer Complaints & Outcomes Specialist
Type: Fulltime
Location: Manchester
Salary: £31,000
Leading Financial Company
We're partnering with a leading UK Finance Company to recruit a Senior Customer Complaints & Outcomes Specialist for a newly created role within their Customer Outcomes function.
This is not a like-for-like replacement. The role has been re-scoped and expanded to reflect increased expectations around regulatory judgement, end-to-end complaint ownership, and delivery of consistently fair customer outcomes in line with FCA standards and Consumer Duty.
About the Company
This investment platform is built on a simple principle: helping customers feel confident and in control of their financial future. The business is known for being honest, straight-talking, and customer-focused, with bold values, strong governance, and a culture that encourages ownership, accountability, and continuous improvement.
The Opportunity
As Senior Customer Complaints & Outcomes Specialist, you will:
1.
Deliver a high-quality, empathetic ...