About the Role
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.
Responsibilities include leading and monitoring team members who clean entertainment venues after shows, maintain toilet facilities across the resort, move and reset venue furniture, and perform high-level cleaning using industrial equipment indoors and outdoors. The manager will support and coach the team to deliver excellent service and drive key metrics related to our Clean and Fault Free (CAFF) approach, ensuring standards are met.
Key Responsibilities
* Ensure delivery of cleaning standards and improve Guest and Employee NPS scores.
* Conduct quality control checks and lead feedback conversations.
* Manage team deployment effectively following the Right People, Right Place, Right Time (RPRPRT) strategy.
* Oversee a 40-hour per week schedule, including early and late shifts from 6am to 5am, covering weekends.
About You
You will oversee successful cleaning operations during your shift, ensuring adherence to CAFF standards. You will monitor NPS scores, take proactive steps to improve guest satisfaction, and manage quality control checks, reports, and feedback sessions. Additionally, you will ensure your team receives proper training and support, manage onboarding and employee lifecycle activities, set objectives, support team surveys, and uphold health and safety standards.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational experience managing a cleaning or soft services team, with the ability to prioritize and adapt quickly. High standards, attention to detail, and experience leading both permanent and temporary teams are essential. Flexibility, excellent communication, and proactive problem-solving skills are crucial for success.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been delighting guests with a culture focused on providing an entertaining and fun experience through our core values. Join us if you want a role where you create smiles, get involved, and care for each other. There’s never been a more exciting time to join Butlin’s!
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