Supporter Experience Lead
Salary: £34,893 - £41,050 (depending on experience)
Contract type: Permanent
Hours: Full Time
Location: Poole, Dorset, England
Interview date: 29 - 30 July
Closing Date: 15-07-2025
Reference: 19813
About us
At the RNLI, our selfless lifesavers are powered by the very best technology and, in order to do this, we rely on the kind donations and support given by RNLI supporters, enquirers, and volunteers. It is the role of the Supporter Experience team to provide exceptional and professional customer service turning every interaction into a positive experience that strengthens relationships and ensures the RNLI is the most loved and best supported charity.
Your role
The Supporter Experience Lead role is responsible for the day to day running of this high performing and busy team in an ever-changing environment. This role saves lives at sea by leading a team who provide exceptional and professional customer service to all RNLI supporters and enquirers reactively and proactively offering increased engagement, nurturing relationships, growing income and helping to ensure that the RNLI is the most loved and best supported charity.
As a Supporter Experience Lead, you...