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Software Engineering Recruitment Specialist | Agency Owner | Helping companies grow their tech teams for 20+ years!
We are seeking a highly organised and detail-oriented Application & Systems Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities
1. Customer Onboarding & Implementation
* Support initial setup of client environments, including user accounts and site configurations.
* Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
* Act as liaison between clients and development teams to escalate and resolve issues.
* Advise on Microsoft 365 tenancy best practices.
* Assist with data import into SharePoint, resolving any issues that arise.
* Execute PowerShell scripts for bulk changes across customer environments.
2. Technical Support & Automation
* Serve as an internal escalation point for 1st Line Support queries.
* Collaborate with the Support team on resolving complex Microsoft 365-related issues.
* Automate routine or repetitive tasks to improve operational efficiency.
3. Documentation & Knowledge Management
* Maintain internal knowledge bases and troubleshooting documentation.
* Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
* Strong client service orientation and attention to detail.
* Ability to work independently and as part of a collaborative team.
* Proven ability to perform under pressure in a fast-paced environment.
* Self-starter with a proactive, hands-on approach to tasks.
* Experience managing multiple concurrent projects to tight deadlines.
* Excellent written and verbal communication skills.
* Confident in leading meetings and presenting solutions to clients.
* Solid analytical and troubleshooting skills.
* Microsoft SharePoint – Advanced understanding of site configurations and permission management.
* Microsoft Entra ID – Experience with identity and access management and tenant setup.
* PowerShell – Proficient in scripting and task automation.
* Microsoft Exchange Online
* Microsoft Purview
* Microsoft Teams
* 25 days annual leave + public holidays + your birthday off
* Private medical insurance
* Life assurance
* 3 days office based - Manchester City Centre Office
Interested? Please Click Apply Now!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Media and Information Services
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