Job Description
Role: Centre Manager (Part-Time)
Location: Birmingham, UK
Duration: 6 months
Hours: 24 hours per week
We are currently recruiting for a Part-Time Centre Manager to join the team at Northfield Shopping Centre in Birmingham.
Role Overview
This position is responsible for advancing and contributing to the asset management strategy and overall business objectives of the Centre. The Centre Manager will play a key role in delivering high and efficient standards of onsite management, ensuring the Centre maintains its position as a best-in-class, desirable, safe, and progressive environment for retailers, customers, and visitors.
Key Responsibilities
* Drive continuous improvement of the retail environment within the Centre
* Lead, develop, and inspire the onsite Centre Management team
* Work closely with the Landlord’s marketing consultant to optimise and deliver the marketing strategy
* Build and maintain strong, effective relationships with all retailers within the scheme
* Collaborate with the Centre Team to monitor, report, and benchmark retailer performance and turnover
* Conduct Annual Tenant/Occupier Surveys (or more frequently, as required)
* Act as an ambassador for the Centre within local business groups, the Local Authority, and community or civic stakeholder forums, including representation at BIDs and other relevant association meetings
* Drive additional income generation through commercialisation activities, in partnership with the appointed commercialisation team, including optimisation of net operating car park income
* Develop and continuously refine business plans to deliver strong and sustainable business performance
* Lead annual business planning processes and provide quarterly performance reporting
* Identify and implement cost control measures and operational efficiencies
* Manage contractor and supplier relationships, as well as key onsite staff
* Take overall responsibility for Health & Safety and Environmental Management within the Centre
Skills & Qualifications
* Proven management experience within a high-profile shopping centre or retail environment
* Strong retail background with a clear understanding of retailer needs and the challenges facing the sector
* Broad knowledge of market trends, current business challenges, and future developments in retail and shopping centre management
* Demonstrated success in managing onsite or in-house teams
* Experience managing major CAPEX projects and service charge budgets
* High level of technical competence, supported by a degree or recognised professional qualification
* Strong ability to lead and support change initiatives, including identifying and sourcing appropriate expertise and resources to resolve issues efficiently
* Solid financial acumen, including experience with profit and loss management
* Strong IT skills
* Excellent communication skills, with the ability to engage at boardroom level and contribute to strategic decision-making, risk assessment, and solution development aligned to business objectives