Job Description
As a Personal Case Manager, you will play an essential role in providing tailored support to customers within the industrial/manufacturing sector. Based in Reading, this permanent role focuses on delivering exceptional service and ensuring customer satisfaction.\n\nClient Details\n\nPersonal Case Manager, near Reading: This opportunity is with a well-established organisation in the industrial/manufacturing industry. The company operates on a medium scale and is recognised for its commitment to quality service and customer-centric solutions.\n\nDescription\n\nPersonal Case Manager, near Reading:\n\nManage customer cases from initiation to resolution, ensuring a seamless experience.\nProvide accurate and timely updates to customers regarding their cases.\nCollaborate with internal departments to address customer queries efficiently.\nMaintain detailed records of all customer interactions and case progress.\nIdentify and escalate complex cases to appropriate teams when necessary.\nSupport continuous improvement by providing feedback on customer service processes.\nEnsure compliance with company policies and industry regulations.Personal Case Manager\n\nDeliver consistent, high-quality service in line with organisational values.\n\nProfile\n\nPersonal Case Manager, near Reading:\n\nA successful Personal Case Manager should have:\n\nExperience in customer service and lots of experience of dealing with complaints\nStrong problem-solving skills and attention to detail.\nExcellent communication and interpersonal abilities.\nProficiency in managing multiple cases simultaneously.\nFamiliarity with CRM tools or case management systems.\nA proactive approach to customer satisfaction and issue resolution.Job Offer\n\nCompetitive salary in the range of £25000 - £27000 per annum.\nPermanent role with opportunities for professional growth.\nA supportive and collaborative workplace environment.\nChance to contribute to a respected organisation in the industrial/manufacturing industry.If you're ready to take the next step in your career as a Personal Case Manager, we encourage you to apply today