What you’ll be doing
as a Process & Systems Excellence Lead
1. Leading continuous improvement activities to deliver measurable cost and efficiency benefits.
2. Engaging with stakeholders to identify opportunities and manage the implementation of change.
3. Supporting technical deployments, providing subject matter expertise, and assisting with testing new functionality.
4. Creating training materials, guides, and briefings for stakeholders impacted by system changes.
5. Capturing and updating processes in Thames Water’s preferred mapping tool (Bizz Design).
6. Analysing data to identify and track improvements.
7. Building strong relationships across the business to ensure sustainable, high-quality performance.
Base location: Kemble Court - RG2 6AD
This position is offered on a hybrid basis, with a minimum of two days per week in the office. During the initial training and onboarding period, you will be expected to attend the office more frequently to support your learning.
What you should bring to the role
8. Knowledge of Workforce Planning & Scheduling systems (Salesforce desirable).
9. Ability to develop robust business cases to support change.
10. Skilled in using Microsoft tools to analyse and present data effectively.
11. Experience of leading projects or improvement activities with proven benefits.
12. Strong communication, listening, and interpersonal skills.
13. Organised and able to prioritise workload, while staying calm under pressure.
14. Curious, creative, and persistent in solving problems and driving improvements.
What’s in it for you?
15. Competitive salary up to £47,500 per annum depending on skills and experience.
16. Annual leave 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
17. Performance-related pay plan up to 10% of salary.
18. Generous Pension Scheme through AON.
19. Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.