Security Support Officer
Join our Mitie Cleaning & Hygiene Services team in Gateshead, England as a Security Support Officer. You will play a key role in protecting customers' property, people and assets.
Job Overview
* Protect customers’ property, people and/or assets by providing security services in accordance with the Assignment Instructions (AI) and any subsequent changes.
* Deliver results that meet or exceed the Key Performance Indicators / Service Level Agreements for the customer, holding full responsibility and accountability to aid in the retention of the contract.
* Undertake additional training to ensure continuous self‑development.
Main Duties
Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined by the published Assignment Instructions (AI).
* Proactively review the Assignment Instructions, familiarize yourself with any changes and suggest amendments that will improve the level of service.
* Be compliant with Industry and Statutory Legislation, requiring a front‑line licence in either Security Guarding or Door Supervision, and a CCTV PSS SIA licence. Additional courses may be contractually required.
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training as directed by the Security Account Manager.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Ensure licence renewal 16 weeks before expiry.
Security and Health & Safety
* Look for and immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to threats or changes within the work environment to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation appears threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete accurate, detailed notebook entry after any incident for use in the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are carried out at the allocated time slot as stipulated in the Assignment Instructions.
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous Security Experience
* SIA Licence
* SC Clearance desirable
* Own Transport
Benefits
Our market‑leading flexible benefits scheme offers you benefits that suit your lifestyle. This includes a virtual GP, salary finance schemes, flexible benefits platform Choices, high‑street discounts via MiDeals, cycle‑to‑work scheme, life cover, save‑as‑you‑earn scheme, Mitie Matching Share Plan, Mitie Stars recognition system and professional development opportunities.
Equal Opportunity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and require reasonable adjustments during the recruitment process, please let us know.
Apply Now
To apply, please submit your application via our career portal or contact the recruitment team.
Company Information
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving a diverse range of clients from banks to hospitals and schools.
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