Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford.
Location: Brentford, West London
Job Type: Permanent | Full Time
Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits
Shift Pattern: Monday- Friday (8.30-5.00, 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks)
This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment.
The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement.
Key Responsibilities
* Manage inbound and outbound sales calls, delivering professional and engaging customer interactions
* Respond to customer enquiries via telephone and email, ensuring timely and accurate responses
* Build strong, long-lasting relationships with both new and existing customers
* Maintain excellent product and service knowledge to confidently explain features, benefits, and value
* Tailor quotations based on customer requirements and identify opportunities to upsell additional services
* Process customer deposits and ensure all customer requirements are accurately recorded
* Maintain accurate and detailed records within the CRM system
* Schedule follow-up calls to support sales conversion and customer satisfaction
* Support reporting activities and contribute to team performance tracking
* Escalate complaints appropriately in line with company procedures
* Follow all Health & Safety and company compliance requirements
* Carry out additional duties as required to support the wider team
We are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment.
Essential:
* Minimum 2 years’ experience working in a Call Centre or Contact Centre environment
* Excellent verbal and written communication skills
* Strong interpersonal skills and ability to build rapport with customers
* Experience using Microsoft Office applications
* Strong organisational skills with the ability to prioritise multiple tasks effectively
* Ability to work under pressure and meet targets or deadlines
* Positive attitude and ability to work collaboratively within a team
Desirable:
* Previous complaint handling experience
* Experience working with CRM systems
* Proven ability to achieve or exceed sales targets
Pertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career.