An exciting new role working for a well established SME - this role will see you working Monday - Friday 0900 - 1700hrs - a varied role that will at times see you working to tight deadlines to meet the delivery demands for customers worldwide. You will have sole responsibility for the office, ensure you implement your own processes and procedures to aid the smooth running for this busy operation. Basic salary of 29k with regular bonuses - Approx and additional £3500 per annum Office Manager/Administrator Manage phone calls and emails from regular customers and new queries Add all orders onto our Crystal SAP bespoke software Create invoices from all orders and finalise payments with cash customers through the World Pay platform Email account customers their invoices Pack goods and despatch via Royal Mail, DPD Couriers or DHL Express for European customers Liaise with production staff regarding orders which are ready for despatch. Filing of all orders in appropriate folders Keeping on top of stationary supplies, Utility information etc Liaise with the bookkeeper who will gradually train you on other aspects of the administrative side which need completing. Keep the Health & Safety information UpToDate Supporting the MD which also involves having training regarding the company product A good understanding of Excel and Word is required Being Tech savvy with Microsoft 365 Outlook, in regards to scam emails etc