Overview
Leading in our stores: Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. This is how we bring our purpose to life, one powerful action at a time.
We are an inclusive retailer dedicated to helping every colleague reach their full potential and ensuring every customer feels welcome when they shop with us. We provide development opportunities, mentorship, training, and career progression pathways to help our colleagues grow and succeed.
If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
What you’ll be doing
* Lead a team of managers to ensure every customer has a great in-store experience from checkouts to the petrol station.
* Plan for upcoming key trading activity and events by working closely with the store leadership team.
* Regularly take full accountability for the store in the absence of a store manager; role model and coach for high standards and efficiency across the store.
* Run operations at checkout areas (manned and self-check), petrol stations (if applicable), and back-of-house services.
* People management includes performance and capability development, conducting disciplinary actions, and ensuring scheduling and pay accuracy.
What makes a great Lead Customer Experience Manager
* A passionate leader who is ambitious for customers and colleagues, growing their team to do the same.
* Experience of managing managers in a fast-paced, customer-facing environment.
* An operator comfortable managing alone in the absence of more senior management.
* Driven to deliver high performance with a focus on efficiency and engagement.
* Confident in using data and interpreting KPIs or other performance indicators; able to improve them.
* Inclusion-focused; builds an inclusive team and working environment.
* Capable of managing disciplinaries, performance issues, or other employee relations matters (up to dismissal).
Working for us has great rewards
* Salary will be dependent on experience as well as store size, complexity and location.
* Discount card – 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% on Fridays and Saturdays at Sainsbury’s and 15% at Argos on every pay day.
* An annual bonus scheme based on our and your performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – company match of 4-7.5% of pension contributions.
* Sainsbury’s share scheme – discounted investment opportunities.
* Wellbeing support – emotional support, counselling, legal and financial advice.
* Colleague networks – connection with like-minded people to fulfil potential.
* Cycle to Work scheme – hire a bike and cycling equipment with tax and NI benefits.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are committed to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome.
We may offer enhanced discretionary leave for families and support for carers. Our internal colleague networks seek true representation, helping remove barriers. We provide development opportunities, including mentorship, training, and career progression pathways, to help colleagues grow and succeed. We celebrate diversity through initiatives and events that foster inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
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