This role is Hybrid based in the Altrincham office, please check that you can commute to Altrincham in advance of application.
We’re currently looking for multiple enthusiastic Customer Retention Advisors who are focused on customer service, Retaining customers and taking inbound & outbound calls. The role will deal with a wide range of customer issues.
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary - £25k + Bonus paid monthly + excellent benefits
Must have at least 6 months Contact centre Retentions or sales experience
Monday to Friday Office hours
Key Responsibilities:
Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Build rapport with customers to find out the reason they are looking to end their contract.
Manage all direct customer Interactions
Handle and respond efficiently to all general and order specific direct customer enquiries
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Manage customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
Previous experience within a Customer Service position is essential
Knowledge of CRM systems
A self-motivated, passionate, and enthusiastic approach to work
Outstanding verbal communication skills
Professional and empathetic approach to resolving issues
Decent I.T skills
Excellent time management
Please apply or email (url removed) for more info