Duties include but are not limited to: Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards Evaluating, organising and overseeing the staff induction programme Support the overall practice clinical governance framework, submitting reports for QOF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc. Guide the team to reach QOF targets (supported by the nursing and administrative leads) Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare Guiding staff and developing searches and audits on the clinical system Reviewing and updating clinical templates ensuring they relate to current practice Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) Ensuring the staff implement the practice wide approach to the management of all patient services matters Line managing the team, being responsible for timely and accurate appraisals and first line support for disciplinary and grievances.