What you'll bring to the team
Fancy taking a leading role in the ULTIMATE fame experience? Join the team at Madame Tussauds London and truly immerse yourself in fame and taste the life of the rich and famous, through a combination of our historic artistic methods (that date back centuries, by the way!), immersive sets and pioneering modern tech. Our talent agents are currently scouting for the latest stars to join our phenomenal cast. We’re looking for a Guest Experience Manager to join our team to help create memorable experiences for our guests.
Leading our attraction teams daily to ensure Madame Tussauds London delivers a world class experience and that the guest journey is constantly reviewed in order to deliver and exceed guest expectations. You'll be right in the heart of the action, ensuring that every guest's journey begins with excitement and ends with satisfaction.
As a Guest Experience Manager, you will need to radiate passion for customer service and seek new opportunities to improve the guest experience. You will motivate the team to maximise upsells and secondary spends.
This is a 6-month fixed-term, full-time role, with a shift pattern covering 5 out of 7 days. Due to our year-round operation, full availability including weekends and bank holidays is required.
So, what are you waiting for? Come on in, it’s your time to shine!
Qualifications & Experience
Ideally, you will have experience in a high-volume guest-facing environment such as a theatre, cinema, or visitor attraction. Experience working with stakeholders to enhance the guest experience and leading a Guest Obsession strategy is desirable.
You should be an experienced leader with skills in recruitment, coaching, and performance management, and have extensive experience in customer-facing roles that prioritize visitor experience. You must inspire passion and enthusiasm, and demonstrate the ability to manage your own department responsibly.
Responsible, confident, and proactive, you should be able to think on your feet, solve problems, and make decisions under pressure. Your innovative approach will help you find solutions to challenges.
Benefits
Why join us?
* Competitive salary
* Non-contractual bonus
* Rail season ticket loan
* Discounts at attractions on food and retail
* 40% online LEGO discount
* Access to an employee discount website
* Merlin Magic Pass – free entry for friends and family into attractions worldwide!
If you have questions or need assistance due to a disability or medical condition, please contact us at gatewayuk.recruitment@merlinentertainments.biz. A team member will respond promptly.
Pay Range
Competitive
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