IT Support Officer
Hours: 40 hours per week - Days
Salary - £31,000
Location: Inverness, IV2
ABOUT THE ROLE Our client is a major UK care provider (240+ care homes and 6 hospitals). The IT Support Officer role is integral to the business, based within the IT Help Desk team.
Primary Responsibilities First & Second Line Support: Provide direct technical assistance and troubleshooting to employees across multiple sites, primarily over the phone.
Case Management: Efficiently record, monitor, and follow up on support calls to ensure swift and accurate resolution.
Escalation: Identify and manage situations that require outsourcing to third-party specialists.
Autonomy: Interact with users of varying technical knowledge levels, delivering accessible and easy-to-understand advice.
Additional Duties & Requirements Project Work: Opportunities to contribute to and work on PC, server, and network update and implementation projects across the business.
Travel: Occasional travel, including overnight stays, may be necessary.
ESSENTIAL CRITERIA (ABOUT YOU) Experience & Skills:
Previous experience working in a telephone-based support team environment.
Experience using remote control technologies for troubleshooting and assistance.
Outstanding communication skills, enabling the delivery of accessible advice to non-technical users.
Ability to work proactively and independently without close supervision (self-motivated).
Confident and friendly telephone manner, with a strong commitment to team play.
Technical & Education:
Education to SQA Higher Level or equivalent (e.g., A-Level, Level 3 Diploma).
Comprehensive working knowledge of PCs and Microsoft products (including Windows OS and Office Suite).
DESIRABLE CRITERIA A degree in a numerate subject (e.g., Mathematics, Computer Science, Engineering).
An understanding of TCP/IP networking concepts.
Knowledge of smart phone email configuration (iOS/Android).
Interested? Click to apply
GEN
TPBN1_UKTJ