Service Delivery & Improvements Officer
Pay range: £35,093 per annum – full‑time, hybrid with an office base of Sevenoaks, Kent.
Job Description
This role plays a vital part in ensuring our homes and services remain safe and compliant with gas safety regulation and legislation such as the Decent Homes Standard. You will support the planning, coordination and delivery of planned programmes, including gas safety checks, heating system installations and other non‑gas statutory compliance works. You will be expected to have a keen eye for detail and support internal customers with case management within critical timescales.
The successful candidate must be confident with Excel, ability to interpret system reporting and use data insights to identify issues or risks. The role will accurately maintain and update key compliance and business systems. You will also need to be confident working closely with operational teams and the wider organisation to resolve challenges whilst maintaining safety at all times. Together with a small dynamic team, you will drive service enhancements through effective problem solving, process design and work under pressure.
Please see the attached job description for further information. If you cannot see it attached, please visit our website.
About Us
At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.
Our values guide us in everything we do, from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self‑awareness, as well as a commitment to learning and equally important working hard and having fun.
Benefits
We offer a great package – generous pension and life cover, health cash plan, flexible leave package including an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.
Location Details
The role will be based in our Sevenoaks Office. We offer a flexible approach to hybrid working, with full‑time colleagues based in the office twice a week.
Seniority level
* Not applicable
Employment type
* Full‑time
Job function
* Administrative
* Non‑profit Organizations
Application Information
We will only consider applications submitted with a full CV and completed application form.
For an informal pre‑application chat, please contact Michelle Redfern, iNHomes Service Delivery Manager, via our contact team on 01732 749400.
Advert Closing Date
5pm on 6 January 2026
Interview Date
19 January 2026
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