1. Immediate start
2. Working in a rewarding environemnt
About Our Client
This organisation operates within the NFP sector, providing essential services and support. As a small-sized team, they are committed to maintaining high standards of excellence in their work and serving the community effectively.
Job Description
3. Supporting the Supporter Experience Manager and Head of Supporter Engagement in delivering the team's strategic objectives and implementing key projects and initiatives.
4. Providing effective administrative and operational support across supporter experience activities.
5. Delivering excellent customer service by managing supporter enquiries via email, phone, and post in a professional and compassionate manner.
6. Processing and coding fundraising post on RE NXT and liaising with fundraising teams to resolve queries.
7. Responding to supporter complaints where appropriate and escalating when necessary.
8. Supporting the development of supporter communications and ensuring messaging aligns with supporter journeys and communications guidelines.
9. Producing personalised thank-you communications to support long-term donor engagement and meet team KPIs.
10. Maintaining accurate supporter records on RE NXT, including updating communication preferences in line with GDPR and fundraising regulations.
11. Supporting gift aid administration and accurately recording data to maximise income opportunities.
12. Carrying out general database maintenance including updating records and data capture.
13. Ensuring accurate and efficient data handling within the CRM with strong attention to detail.
14. Providing ad hoc administrative support to the Director of Fundraising when required.
15. Supporting fundraising events and contributing to wider fundraising initiatives.
16. Working with the team to enhance supporter experience and engagement.
17. Assisting with opportunities arising from the organisation's open day programme.
The Successful Applicant
A successful Temporary Supporter Experience Coordinator should have:
18. Experience in an administrative or customer service role, ideally within the public sector.
19. Strong organisational skills and attention to detail.
20. Proficiency in using databases and Microsoft Office applications.
21. Excellent communication skills, both written and verbal.
22. A proactive approach to problem-solving and ability to work independently.
23. Understanding of data protection and confidentiality requirements.
What's on Offer
24. Hourly pay between £13.00 and £16.00, depending on experience.
25. Opportunity to contribute to meaningful work in the public sector.
26. Temporary position offering valuable experience in Middlesex.
27. Supportive team environment with a focus on professional growth.
If you're ready to make a difference as a Temporary Supporter Experience Coordinator, we encourage you to apply today!