Location: Birmingham – 5 days per week on site
Contract: 5–6 months OverviewHays is partnering with a local council to recruit three Service Desk Support Analysts to join a dedicated Surge Team as part of a major finance transformation programme.The Surge Team has been established to stabilise, enhance, and accelerate performance across cashflow‑critical and customer‑facing transactional processes during a period of significant organisational change.You will play a key role in ensuring the smooth operation of access control, call and request workflows, and role management within a fast‑paced Oracle Fusion environment.Key Responsibilities
1. Provide 1st and 2nd line service desk support within an Oracle Fusion environment
2. Support access control, calls and requests, and role‑based activities
3. Work closely with Finance, IT, HR, and Operational teams to ensure consistency and accuracy across Oracle Fusion processes
4. Analyse recurring issues and process bottlenecks, providing clear and actionable rmendations to improve transactional service levels.
5. Contribute to service stability during a high‑volume transformation period
Essential Skills & Experience
6. Proven Oracle Fusion experience (essential), particularly relating to:
Security and access control
Role management
Core transactional processes
7. Strong background in a service desk environment, ideally withinplex operational or finance settings
Experience supporting:
Access control processes
Ticketing or call‑management systems
Role‑based process design
8. Ability to operate effectively in a fast‑moving transformation programme with multiple stakeholders
9. Excellentmunication, analytical, and problem-solving skills
Desirable
10. Experience working within the public sector or large,plex organisations
11. Exposure to finance transformation programmes
If you’re an organised, detail‑focused finance professional looking for a short-term opportunity within a supportive local authority team, please send your updated CV. #4788328 - Gemma Meah