Role: Trainee Debt Advisor Duration: 6 months fixed term contract Salary: £28,000 Hours: 35 per week, 9am – 5pm Monday to Friday Location: London (Hybrid) We are delighted to be working with a debt advice and education charity to recruit a Trainee Debt Advisor. About the role: As the cost-of-living crisis continues to impact millions of people across the UK, we are recruiting new team members to help meet the growing demand for debt advice and support. You will help prevent homelessness, reduce food and fuel poverty and ensure clients are supported through vulnerable circumstances with empathy and dignity. Key Responsibilities: • Deliver a professional, impartial, pragmatic and outcome focused advice service to all clients. • Give advice on the following areas: o Income maximisation o Budgeting o Priority debts o Unsecured debts o Debt solutions • Identify client vulnerabilities and prioritise household emergencies. • Provide comprehensive advice, next steps and actions in a way that the client can easily understand. • Signpost or refer to the appropriate party at the earliest opportunity. • Maintain punctual, accurate and compliant records using our case management system. You will be provided with training, which will enable you to meet the needs of the role and progress to accredited advisor standard, Training will be ongoing and by a variety of methods including in-house, courses, webinars and e-learning. You will have: • Strong, proven customer service skills • The proven ability to build rapport and empathise with clients from a variety of circumstances. • The proven ability to deal calmly and professionally with difficult situations, e.g., Supporting clients at risk of imminent enforcement action, facing emotional distress and or suffering from mental health or physical health challenges • A positive, resilient and pragmatic attitude • Consistent attention to detail and ability to adhere to necessary guidance and rules The above do not need to be gained in a financial advice role, we welcome applications from candidates who have been in client facing roles and have a genuine desire to assist others. As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.