Sainsbury's Royal Tunbridge Wells, England, United Kingdom
Overview
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Leading in our stores: our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
* Role modelling and coaching for high standards and efficiency across the whole food hall.
* Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
* Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
* People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* At times you will assume overall responsibility for running the store, providing direction and support to deliver for the customer.
What makes a great Food Manager
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations issues.
* Leads operations and is comfortable working independently in the absence of more senior management.
Essential Criteria
* A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
* Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
* Leadership experience in a high-volume, fast-paced operational setting — retail, food service, or hospitality — overseeing daily operations and solving business problems to deliver for customers.
* Proven success in delivering against a wide range of KPIs — sales, stock availability, customer satisfaction, and colleague engagement.
* Experience managing complex people matters, including performance, absence, and formal employee relations cases, with confidence and fairness.
Working for us has great rewards
* Salary will be dependent upon your experience as well as the store size, complexity and location.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks provided for Colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – we’ll match 4-7.5% of your pension contributions.
* Sainsbury’s share scheme – build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – connect with like-minded people to help fulfil your potential.
* Cycle to Work scheme – hire a bike and cycling equipment, with tax and NI benefits.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We provide resources to support colleagues and develop their careers, with mentorship, training, and career progression pathways. We celebrate diversity through initiatives and events to foster inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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