Job overview
We have an exciting opportunity to recruit a full time Clinical Support Worker to join our Integrated Stroke Therapy Service. You will be working in the inpatient stroke therapy team working in a combined role which will include both clinical and administrative tasks to support the multi-disciplinary team. You will work across two sites including 3 days at Pendle Community Hospital and 2 days at Royal Blackburn Hospital. As part of the team, you will be required to assist in the preparation & delivery of therapy treatment sessions, groups therapy sessions, cleaning and maintenance of equipment, along with supporting a variety of administration tasks which support the clinical day to day running of the therapy team.
We are seeking to appoint a highly motivated and enthusiastic candidate, preferably who has previously worked in a healthcare setting who may wish to develop their clinical skills working with patients with newly diagnosis of stroke.
Main duties of the job
To work as a member of the team providing clinical and administrative support for clinicians and assistant staff.
To primarily assist with the smooth running of clinical services. This will include stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems (including patient blood results where appropriate).
Administrative tasks will include photocopying, filing, processing correspondence, dealing with staff and patient enquirers, and ordering patient supplies.
Supporting with deliveries of equipment into department and reporting any faults within the departments, for example completing work requisitions.
Responsible for the day-to-day cleanliness/tidiness of the service areas. The clinical support worker will only work under the guidance and direction of registered clinicians and/or assistant staff.
Supporting with the setting up and smooth running of therapy sessions which include both 1-1 and group treatment sessions.
Assisting in the delivery of therapy treatment sessions with direct oversight from the clinical therapists and assistant practitioners.
Working for our organisation
Our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 700,000 patients a year from the most serious of emergencies to planned operations and procedures. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work and achievements.
As part of the inpatient rehabilitation team, you will be based across Royal Blackburn Hospital on the Acute Stroke Unit and Pendle Community Hospital on the Stroke Rehab Unit
As a team we are committed to continuing professional development of our staff and therefore we have a robust clinical supervision and appraisal system with lots of in-service training opportunities.
Detailed job description and main responsibilities
MAIN DUTIES
Assist in collating monthly infection prevention and control audit.
Where required be responsible for administrative tasks such as monitoring stock levels including maintenance, ordering stock equipment for patients and receive and process deliveries.
Maintains treatment areas and equipment used to an appropriate standard in accordance with health and safety, infection control and other relevant guidance.
Preparing and supporting the environment in preparation for meetings and training.
Responsible for supporting clinical services for example, clinic preparation, patient groups and preparing patients for therapeutic intervention (including virtual/on-line sessions).
Inputting or collating data, as requested, for service evaluation purposes.
Undertaking of general administrative duties to support the clinical teams.
Support the registered clinician/assistant in the delivery of assessment and treatment.
Supporting (where appropriate) the delivery of a rehab programme treatment plan under their direction and supervision of a registered clinician.
Support the collection of patient experience feedback.
Arranging interpreters as required.
COMMUNICATION
Assist with visitors (staff or patients) entering the service.
Make and answer telephone calls and ensure that accurate messages are taken and followed up with relevant staff.
Liaise effectively with other departments / services / agencies including information relating to patient interventions and service delivery.
The management of emails and associated actions.
Supporting clinical staff gathering information from patients, relatives and other services (from a variety of sources including electronic patient records).
Attend and participate in team meetings.
Use of a range of techniques to overcome barriers to communication.
TRAINING AND DEVELOPMENT
Take part in regular supervision in line with supervision policy.
Share knowledge and experience with other members of staff and students.
ORGANISATIONAL RESPONSIBILITIES
Participate in team and service improvement and governance activity as required.
Assist with the induction of staff support the delivery of service and organisational objectives.
Able to deal sensitively with complaints, following procedures and directing them to an appropriate person within the team.
Be responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance.
Person specification
Clinical and administrative
Essential criteria
* GCSE Grade 4 or above in English / Maths or equivalent
* A willingness to undertake the national Care Certificate
* IT skills including Microsoft office 365
* Effective written and verbal communication skills
* Organisational and time management skills
Desirable criteria
* Completed Care Certificate
* Experience of working in a healthcare or care environment
* Work experience/volunteering in the NHS
* Previous experience of working with therapists
* Previous experience working with stroke or neuro patients