Service Manager Opportunity Elevate Your Career with a Leading Automotive Dealership Ready to advance your career? Join a prestigious automotive dealership as a Service Manager. This role blends leadership, strategic planning, and customer service, ideal for a seasoned professional. Key Benefits: - Leadership Role: Manage a team including Service Receptionists, Workshop Controllers, Technicians, and Apprentices. - Strategic Influence: Collaborate with the General Manager to set and achieve departmental goals, ensuring customer satisfaction and profitability. - Career Development: Engage in continuous professional development for yourself and your team. - Customer-Centric: Enhance customer relations and satisfaction through improved facilities, skills, and marketing strategies. - Financial Acumen: Oversee budgets, control expenses, and maximise profitability through efficient resource management. Key Responsibilities: - Operational Efficiency: Ensure the service department runs efficiently and profitably by adhering to policies and standards. - Customer Satisfaction: Maintain high standards of customer service and retention, ensuring positive and professional interactions. - Financial Management: Achieve budget objectives by examining accounts, operating controls, and KPIs. Ensure accurate invoicing and job costing. - Personnel Management: Recruit, train, and manage service staff. Conduct performance appraisals and ensure training standards are met. - Campaign Coordination: Manage new campaigns, ensuring timely and accurate completion. - Quality Control: Ensure all quality control mechanisms are followed, including MOT compliance and warranty claims. Skills and Experience Required: - Leadership: Proven experience managing a team within a service department or similar environment. - Financial Acumen: Strong understanding of budget management, financial reporting, and cost control. - Customer Service: Demonstrated ability to enhance customer satisfaction and retention. - Technical Knowledge: Familiarity with automotive service processes and standards. - Communication: Excellent interpersonal and communication skills, capable of liaising with various stakeholders. This role is more than just a job; it’s a chance to lead, innovate, and grow within a supportive and dynamic environment. If you have the skills, experience, and drive to excel, apply now to embark on a rewarding career journey