Revenues Officer
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay Rate: £22.86 per hour
Job Ref: OR15861
Job Responsibilities
Meet individual and team targets for Council Tax billing, recovery, and other related services.
Provide expert advice and respond to customer inquiries via phone, written communication, or in person.
Investigate and take action on cases with potential for discounts or liability reductions.
Prepare and analyze data for government submissions and identify opportunities for service improvement.
Maintain effective working relationships with various stakeholders and attend necessary meetings.
Induct and train new staff, mentor existing staff, and ensure quality assurance in processing revenue changes.
Coordinate with the Valuation Office Agency to ensure accurate property assessments and database updates.
Maximize debt recovery by managing debtor accounts and recommending actions for write-offs and legal processes.
Provide debt counseling and direct debtors to other agencies when needed.
Implement quality assurance by monitoring performance and working with internal and external service providers.
Person Specifications
Must Have
Strong communication skills for customer interactions and advice.
Ability to analyze data and recommend actions for improvement.
Experience in managing debt recovery and understanding relevant policies.
Skills in training and mentoring staff.
Knowledge of relevant legislation and procedures.
Nice to Have
Experience working with the Valuation Office Agency or similar entities.
Familiarity with performance monitoring frameworks.
Experience in process improvement and project management.
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