Hire Desk Manager
Goole | Full-Time | £45,000+ (DOE)
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Reports to: General Manager
The Role
Shillito Group are excited to work alongside a well-known Machine Hire company based in North Lincolnshire. Together we're looking for an experienced and proactive Hire Desk Manager to lead the day-to-day operations of their busy hire desk. This is a key leadership role responsible for driving operational efficiency, maximising fleet utilisation, and delivering outstanding customer service.
You'll lead a small team, coordinate hire activity end-to-end, and play a central role in ensuring operations run smoothly, safely, and profitably.
Hire Desk Manager - Responsibilities
Operational Leadership
* Oversee the full hire lifecycle - from enquiry to off-hire
* Coordinate equipment availability, scheduling, and logistics
* Maximise fleet utilisation and optimise asset allocation
* Ensure efficient route planning and operational compliance
* Maintain accurate processing of contracts, extensions, and returns
Team Management
* Lead, coach, and develop hire desk staff
* Provide direction to the crane field team (drivers, supervisors, slingers)
* Set clear objectives and monitor team performance against KPIs
* Conduct regular reviews and drive continuous improvement
* Promote a culture of accountability, safety, and collaboration
Customer & Commercial Focus
* Build and maintain strong customer relationships
* Handle enquiries, issues, and escalations with professionalism
* Identify opportunities to upsell and grow revenue
* Prepare quotations and negotiate hire terms confidently
Compliance & Administration
* Ensure all hire documentation and records are accurate and up to date
* Maintain compliance with Health & Safety and legal regulations
* Uphold company quality standards and processes
* Liaise with local authorities and traffic management where required
What Success Looks Like (KPIs)
* High fleet utilisation and efficient asset deployment
* Strong team productivity and engagement
* Full compliance with systems and processes
* Delivery against cost and operational targets
* High levels of customer satisfaction
What the right Hire Desk Manager will bring:
Experience & Knowledge
* Proven experience in hire desk, plant hire, or equipment rental operations
* Strong understanding of hire processes, logistics, and contract management
* Experience using rental or asset management systems
Skills & Attributes
* Confident leader with the ability to motivate and develop teams
* Excellent communication and stakeholder management skills
* Commercially aware with a customer-first mindset
* Highly organised, able to prioritise and multitask in a fast-paced environment
* Solutions-focused with strong problem-solving ability
Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. xsngvjr Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.