Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: From £37,500
Hours: Monday to Friday, 9am - 5pm
Location: 40 Grosvenor Place, London SW1X 7AW (fully on-site)
Contract: Full-time, Permanent
What are we looking for?
The Clinical Operations Coordinator role requires strong communication, reliability, attention to detail, and a proactive approach to continuous improvement and learning. The postholder will:
1. be responsible for the accuracy and maintenance of schedules as required (including on call);
2. ensure processes are followed and optimised, including revenue capture, cost allocation, payment processing;
3. use a variety of different systems and platforms to report and forecast activity, ensuring issues, risks, and barriers are identified and escalated appropriately;
4. work closely with other Coordinators, administrative teams, Consultants and clinical teams to facilitate ad hoc activity scheduling;
5. gather information and data, draft analysis and presentations to support institute management;
6. support improvement or other initiatives as directed.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
7. Organisational Alignment: Understands organisational and institute priorities and how own role contributes. Identifies barriers to achieving targets and escalates appropriately. Supports operational activities to deliver institute objectives.
8. Finance: Monitors basic financial performance and highlight variances. Collects, inputs and audits data as directed. Under oversight of IM, may raise Requisitions/POs, ensure payment and track spend. Supports budget management for team/department as directed by the IM.
9. Stakeholder & External Relations: Liaises with internal teams to support operational activities. Escalates issues requiring senior input. Supports communication with Consultants, clinical teams and other internal teams to maximise activity and smooth clinical and administrative pathways.
10. Business Development & Growth: Gathers data for business cases, growth initiatives, or service development projects. Prepares initial drafts of reports or presentations for review. Supports workforce and service capacity analysis under guidance. Ensures delivery and reporting of new consultant onboarding checklist as directed by IM. Audits, identifies and delivers continuous improvement recommendations and actions to: epic workflows, scheduling processes, billing processes, consultant administration, finance and activity data.
11. Accountability: Follows through on assigned tasks reliably and takes responsibility for personal deliverables. Reports progress and issues to line manager. Approachable and responsive, takes ownership of determining and feeding back resolutions to queries. Escalates issues clearly and promptly. Builds trusted relationship with line manager and wider Clinical Operations team.
12. Data & Analytics: Retrieves, interprets, and communicates data from a variety of sources and audit trails. Supports monthly performance reporting on quality, activity, and finance metrics. Learns to use required systems and platforms tools (including EHR, workforce systems and data visualisation platforms).
13. Communication: Communicates clearly across in-person, phone, and email channels. Supports preparation of presentations for internal meetings.
14. Professional Development: Demonstrates willingness to learn new skills and systems. Maintains high level of professionalism and high standards of documentation. Participates in cross-team initiatives.
15. Deputises for Institute Manager as requested and cross-covers other Co-ordinators as required.
16. Other duties as assigned.
What we need from you?
17. Significant experience coordinating or managing various projects (essential)
18. Track-record of working in a skilled Coordinator role, collating, compiling and presenting data and other information in both report and presentation format (essential)
19. Track record of manipulating and analysing data using Excel or similar tools (highly desirable)
20. Track record of working to Continuous Improvement methodology in current or previous roles (desirable)
21. Experience working in the Healthcare sector (NHS or Private) (desirable)
What we can offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:
22. 25 days annual leave plus Bank Holidays
23. Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
24. Private Medical & Dental Insurance
25. Life Assurance
26. Season Ticket Loan & Cycle to Work schemes
27. Workplace Nursery Scheme
28. Wellbeing Hub with mental health, coaching and EAP support
29. Earned Wage Access - get early access to part of your pay when needed
30. Access to discounts on food, retail, and more
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.