Job Advert
Who We Are at Drive DeVilbiss
Drive DeVilbiss has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
"Leading the World with Innovative Healthcare Solutions that Enhance Lives"
As a Customer Solutions Advisor, you'll be responsible for managing customer accounts, supporting our nationwide service engineers, and ensuring seamless communication across departments. You'll play a key role in maintaining high standards of service and driving customer satisfaction.
What You'll Be Doing:
* Manage customer accounts and ensure expectations are met and exceeded
* Handle telephone enquiries and service calls professionally
* Schedule and allocate service workloads for engineers across the UK
* Support engineers to meet individual and departmental targets
* Ensure accurate documentation for service and invoicing
* Build and maintain strong customer relationships
* Investigate and resolve customer complaints
* Communicate effectively with internal and external stakeholders
What We're Looking For:
* A self-motivated team player with a positive attitude
* Strong planning and organisational skills
* Ability to adapt, work under pressure and make sound decisions
* Excellent communication and empathy, especially with vulnerable customers
* A proactive mindset with a willingness to suggest improvements
* Adaptability and openness to change
* Financial awareness and attention to detail
* A proven background in Customer Service
Our Customer Experience Principles:
We live by six key principles to deliver the best service:
* Be accessible and ready to help
* Listen, care, and respond quickly
* Keep our promises
* Be honest, knowledgeable, and trustworthy
* Own our mistakes and fix them
* Treat customers how we'd want to be treated
Why You'll Love Working With Us
We're not sharing the salary just yet, but it's competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.
Here's what you can look forward to, beyond the salary:
* Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year You can also buy, sell, or carry over leave to suit your lifestyle.
* Pension Scheme – Helping you plan for a secure future.
* Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
* Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
* Free Onsite Parking – No stress, no extra cost.
* Long Service Recognition – We celebrate your loyalty and contributions.
* Staff Discount – Enjoy great savings on our products.
* Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
Equal Opportunities Statement:
At Drive DeVilbiss, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.