Job overview
The role provider will have responsibility for the organisation of anticoagulation clinics and the day to day smooth running of the service, receiving referrals and dealing with complex anticoagulation queries. In your role working face to face with our service users, you will be the initial contact point representing the Anticoagulation Team for our service users and stake holders.
Under the leadership and guidance of the Thrombosis and Anticoagulation Administration Manager, you will be able to use your own judgement to determine when advice from senior colleagues is required.
To follow all department protocols in dealings with both colleagues and clients, contributing and implementing changes when required
Raise concern and escalate appropriately where unsatisfactory practice is identified
The post holder must be able to work autonomously and also in conjunction with the administrative team, clinical nurse specialists, Consultants and internal and external stakeholder
Main duties of the job
Act as a point of contact for patients /carers’, dealing with enquires from service users and other stakeholders.
Attend and run point of care clinics for our patients.
Liaise between laboratory staff and service users in a polite and helpful manner.
Attend meetings including multi-disciplinary meetings ensuring effective communication and dissemination of relevant information.
Provide anticoagulation referral reviews, add referrals onto DAWN database and CAREFLOW. Book clinic appointments.
Identify and problem solve on-going service issues and report to Admin Manager.
Close working with the Admin Manager to ensure constantly updated system reviews, patient management and best practice. Answer telephone line including managing the answerphone system, dealing with complex anticoag queries. Passing on advice provided by the CNS when required. .
Use the 4s DAWN Anticoagulation Dosing System and enter patient data.
Upload relevant documentation into DAWN and to develop a paperless environment.
Perform quality control testing (NEQAS) for coaguchek equipment.
Working for our organisation
Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
Detailed job description and main responsibilities
Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.
If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.
Act as a point of contact for patients, carers and telephone callers
Attend and run outpatient point of care clinics for our patients
Provide and receive complex and sensitive information such as personal medical information
To deal with enquires from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required
To liaise between laboratory staff and users of the service and deal with telephone enquiries from users, patients and other members of staff in a polite and helpful manner, seeking scientific staff advice where required
To work as part of a team and liaise with Medical Laboratory Assistants, Biomedical Scientists within the Haematology and Pathology Departments.
To work alongside Trust colleagues in order to contribute to the Trust vision “We Care” and to contribute fully towards UHSussex NHS Trust corporate objectives, divisional and departmental delivery plans. Demonstrate respect, dignity and privacy of all staff and patients and act with kindness and courtesy.
Attend regular staff meetings including multi-disciplinary meetings to ensure effective communication and dissemination of relevant information.
To provide fast anticoagulation referral reviews, adding referrals to the DAWN database and CAREFLOW. Book clinic appointments where appropriate.
To identify and problem solve on-going service issues and report to the Administration Manager and/or Clinical Nurse Specialists as appropriate.
Liaise closely with the Administration Manager, Service Lead and Clinical Nurse specialist team highlighting any issues in a timely manner
Close working with the Administration Manager to ensure constantly updated system reviews, patient management and best practice.
Ensure all clinical responsibilities are conducted according to Trust policies and guidelines regarding infection control and prevention.
Contribute to the provision of a safe and therapeutic environment for all staff, patients, relatives, friends and hospital visitors.
Answer patient telephone line including managing the answerphone system, dealing with complex anticoagulation queries, rebooking appointments as appropriate. Passing on advice provided by the Clinical Nurse Specialist when required.
Book patient clinic appointments using CAREFLOW
To use the 4s DAWN Anticoagulation Dosing System and enter patient data as required in an accurate and agreed timely manner
Upload relevant documentation into DAWN and Evolve to develop a paperless environment.
Perform quality control testing (NEQAS) for coaguchek equipment as required.
Exhibit a high level of professional behaviour and attitudes at all times and demonstrate excellent customer care skills.
Comply with policies, procedures and clinical guidelines for self and others.
Adapt own practice in line with changes and developments of the service.
Contribute as a team member, working a team to ensure the safe and smooth delivery for our patients, colleagues and service as a whole.
Ability to work autonomously where required, problem solve and manage different areas of mixed workloads.
You will be friendly and approachable to colleagues, patients, internal and external stakeholders.
You will be an excellent communicator both verbally and written. You will take personal responsibility for ensuring that patients and staff are treated with courtesy and respect, ensuring confidentiality is maintained at all times.
Act in ways that always follows the Trust’s Values by supporting people’s equality, diversity and rights.
Ensure due regard is given to customs, values and spiritual beliefs of patients and carers.
Report any concerns regarding patient care to the Administration Manger and/or the Clinical Nurse Specialists.
Have a duty and a responsibility to protect and safeguard adults and children, in accordance with national guidelines and Trust policies.
Report any concerns relating to self or others regarding Health, Safety and Security to the Administration Manager and/or Clinical Nurse specialists
Person specification
essential and desirable
Essential criteria
1. GCSE English grade 4 or equivalent
2. IT experience in access or excel and microsoft
3. Experience of work within a healthcare setting
4. Experience in the field of administration and data analysis
5. Evidence of own development to improve understanding of equalities issues
6. Excellent communication skills both verbal and written in the English language
7. Excellent interpersonal and engagement skills
8. Able to organise own work (inc good time keeping), working methodically with ability to work as part of a team
9. Friendly and caring
Desirable criteria
10. Knowledge of medical terminology
11. Computer literate in all hospital IT systems, to include careflow, Bamboo, i proc, winpath, MS Teams
12. NVQ 3 or equivalent experience
13. Ability to take, record and distribute minutes of meetings
Equality, Diversity and Inclusion
Essential criteria
14. Evidence of having undertaken own development to improve understanding of equalities issues
15. Evidence of having championed diversity in previous roles (as appropriate to role)
Important information for applicants:
A Note on AI Use in Applications
We value the individuality and authenticity that each candidate brings to the application process. While AI tools are increasingly accessible, we strongly discourage their use in completing your application. Your responses should reflect your own voice, experiences, and motivations—elements that are essential to a fair and accurate evaluation.
Applications that rely heavily on AI-generated content may misrepresent your abilities and could result in your application being rejected. We encourage you to take the time to present your genuine self, as this helps us better understand your potential and ensures a transparent selection process.
Closing Adverts Early: In the event of exceptional interest, we may close adverts earlier than specified.
Some of our adverts are capped for a limited number of applications; therefore, the advert will close once the cap has been reached. We therefore encourage you to submit your application as soon as possible if you are interested in the position to prevent you from missing out on applying for the opportunity.
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for the roles that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker. It is your responsibility as the applicant to ensure that you meet this criteria.
UHSussex reserves the right to close the role early if we receive a high volume of applications