We’re looking for an enthusiastic, strategic, and results‑driven individual to lead the creation and maintenance of robust, data‑driven Labour Models across our Convenience and Supermarket stores and our Logistics network.
This is a pivotal role where you will define the strategy, ensure a smooth transition, and drive the successful adoption of new Labour Models designed to significantly enhance store performance, optimise labour spend, save time, and improve the customer experience across our channels.
You will operate at a strategic level, setting direction for implementation and using your comprehensive retail expertise and leadership to deliver meaningful, sustained change directly in our stores and sites.
Responsibilities
* Strategically direct and own the end‑to‑end process of task measurement and data collection to create, validate, and maintain the underlying engineered labour standards (Labour Models) that drive our workforce planning systems; define and own the overarching implementation strategy for productivity and labour planning improvements.
* Build and maintain strong, collaborative relationships with Senior Stakeholders, Regional Managers, and Store and Site Managers while leading the deployment of initiatives.
* Manage the reporting suite, provide strategic progress‑tracking updates, and communicate implementation status, risks, and mitigations to Executive stakeholders.
* Proactively identify, analyse, and direct the actioning of systemic issues or risks specific to complex project delivery across the varied store portfolio, ensuring scalable solutions.
Qualifications
* Significant, demonstrable experience in creating, implementing, and maintaining engineered labour standards via task measurement, time‑and‑motion studies, or predetermined time systems (e.g., MOST), ideally within a convenience or grocery retail setting.
* Strong experience in a management role within retail operations or large‑scale retail change management.
* Deep understanding of advanced scheduling systems and complex workforce‑management processes.
* Comprehensive knowledge of day‑to‑day retail operations across diverse formats, including merchandising, till systems, stock management, and expert knowledge of task planning/workload scheduling and optimisation.
* Proven capability to strategically lead and effectively manage the end‑to‑end implementation of multiple, complex, high‑risk projects across a high volume of diverse stores.
* Strong presentation and communication skills, adaptable for all levels.
* Strong commercial acumen and deep understanding of the financial and commercial impact of time, process, and labour efficiencies in a high‑volume, low‑margin retail environment.
Benefits
* 15% discount in store from the day you join us
* Additional 10% discount card for a friend or family member
* Annual bonus scheme
* Career progression and development opportunities
* Generous holiday entitlement
* Market‑leading pension scheme and life assurance
* Healthcare benefits including Aviva Digital GP
* ‘MyPerks’ giving you discount with over 850 retailers
* Free parking onsite
* Enhanced Family, Maternity and Paternity Leave
* Private Healthcare
* Car Allowance (company car provided in some instances)
We are committed to diversity and inclusion and want every colleague to feel respected, supported and able to be themselves at work. Different voices, experiences and ways of thinking help us grow and improve and that’s good for our customers too.
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