Customer Care Administrator Location: Cheshire Salary: £26,000 - £28,000 Contract: Permanent, Full-Time Office Based About the Role An exciting opportunity has arisen for a Customer Care Administrator to join a successful house builder within their customer care team. Working as part of a friendly and supportive team of five, you'll provide essential administrative support to the Customer Care function, helping to ensure customers and stakeholders receive a seamless experience. This is a busy and varied role that would suit someone who enjoys organisation, communication and building relationships with a range of stakeholders. Key Responsibilities * Acting as the first point of contact for customer enquiries via telephone and email. * Managing and responding to customer email queries in a professional and timely manner. * Booking customer appointments and arranging access for inspections and remedial works. * Accepting and processing incoming jobs through the customer care system. * Allocating and distributing jobs to contractors and monitoring progress through to completion. * Liaising regularly with site teams to coordinate works and resolve queries. * Working closely with Partnerships teams and Housing Association partners to ensure a high level of service delivery. * Maintaining accurate records and updating internal systems. * Supporting the Customer Care Manager w...