Job Description: Reservations Team Leader King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA Permanent (37.5hrs) On-Site Up to £38,000pa Fantastic Benefits How you’ll help us make health happen. As our Reservations Team Leader, you’ll play a pivotal role in shaping a seamless and compassionate patient journey. You’ll be the key link between consultants, wards, and our wider hospital teams—ensuring every booking, enquiry, and admission is handled with accuracy, professionalism, and empathy. By leading and inspiring the reservations team, you will help create a smooth, reassuring experience for every patient and support the hospital in delivering outstanding care every day. Key Responsibilities Lead, motivate, and support the Reservations Team while maintaining hospital policies and high service standards. Hold regular team meetings, share best practice, and provide ongoing coaching and performance feedback. Act as the key contact for consultants, secretaries, and third parties, managing all inpatient enquiries and bookings. Coordinate closely with Ward Managers, nurses, and Pre-Admission teams to support bed management, pre-assessments, and admission scheduling. Confirm room and theatre availability, prepare daily admissions/theatre lists, and ensure accurate information flow across departments. Manage daily booking emails and enter all reservation data into Compucare in real time. Deliver clear, professional communication across all channels while maintaining confidentiality and discretion. Support hospital standards by adhering to Health & Safety, Security, Risk Management practices and completing ad‑hoc duties as required. Key Skills / Qualifications: Strong understanding of medical terminology. Friendly, outgoing personality with the ability to communicate confidently and courteously with patients, staff, consultants, and external partners. Proven experience delivering high-quality customer service. Ability to convey information clearly and concisely. Computer literate, with solid skills in Word, Excel, and booking systems. Calm under pressure with a proactive, positive approach. Ability to work methodically both independently and as part of a team. Commitment to confidentiality, equality, and maintaining a safe working environment. Benefits At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do. As part of the team, you will have access to a range of benefits for your work and home life. We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital. Take a look at the full range of benefits on offer when working here: Free meal from our staff restaurant whilst on duty In-house training for all staff Company pension scheme Interest free travel loan Private healthcare Bicycle Loan Scheme Retailer discounts Employee Assistance Programme Part of a Globally Trusted Healthcare Group When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Locations: King Edwards VII Hospital Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.