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Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’ mission is to fight for every child’s right to a family by transforming care systems around the world. Our vision is for all children to grow up in safe and loving families.
Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care. Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children. We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.
Find out more about our work at www.wearelumos.org
Position:
Job Purpose
The Communications Manager will play a pivotal role in telling Lumos’ story to the world, shaping messages that inspire action, connecting global audiences, and amplifying our mission to transform the lives of children. This role blends strategic thinking with creative storytelling to support Lumos’ global fundraising, programmatic, advocacy and organisational goals.
Working closely with colleagues, key stakeholders, journalists and freelancers, the Communications Manager will craft top quality, engaging content across our channels, with a strong focus on editorial, media, and internal communications. They will lead the production and dissemination of global communications content and provide editorial guidance on key production projects to ensure every message is impactful, consistent, and aligned with Lumos’ values.
Requirements:
Key Objectives
* Oversee the day-to-day running of Lumos’ content production function
* Be the editorial lead and manage the planning, production and dissemination of a broad range of offline and online content, from detailed reports to inspiring case studies, translating briefs into compelling and engaging output.
* Input to the development of the content calendar, identifying and planning content and communication strategies that grow brand awareness, deepen supporter engagement and bring Lumos’ global vision, values and work to life.
* Provide editorial guidance for all content created in-house, ensuring our work is communicated clearly, creatively, and with maximum impact.
* Champion Lumos’ house style, ensuring every piece of communication meets the highest editorial and brand standards.
* Create, champion and deliver training on communication policies, protocol and guidelines as required.
* Lead on commissioning and briefing content projects to external agencies and freelancers, managing workflow and ensure projects are delivered on time and in line with Lumos’ brand and ethical content policy.
* Manage the Resource Hub, curating a powerful bank of compelling case studies to support fundraising, advocacy goals, and the communication of our work.
Relationship management
* Partner with the designer on editorial projects, ensuring design and storytelling work in harmony.
* Develop and nurture a roster of translators, content creators, and freelancers to ensure Lumos’ mission is communicated clearly and effectively worldwide.
* Possible line management of volunteers as required.
* Recruit, brief and collaborate with external agencies and freelancers to achieve high quality, creative content while ensuring best value.
Media
* Lead proactive media outreach to share Lumos’ stories with the world, developing, executing and overseeing strategic media plans. This includes researching target media, crafting strong media lines and comments, building strong relationships with journalists and writing and distributing press releases.
* Organise and facilitate interviews with Lumos representatives, providing professional media briefings to senior staff.
* Maintain Lumos’ external and internal media databases and oversee the media record.
* Manage media enquiries, including journalist briefings.
* Lead the ethical content process for media opportunities, conducting risk assessments and safeguarding reviews.
* Monitor daily media, keeping senior management informed of relevant stories and opportunities.
Communications and Marketing
* Plan and lead multi-channel communication and marketing strategies to meet communications, advocacy, and fundraising objectives, ensuring a steady flow of fresh, engaging content.
* Maintain the highest quality editorial output across Lumos online and offline channels, in line with brand and style guidelines.
* Collaborate with the Digital and Creative Manager to craft engaging high-impact social copy.
* Support the Associate Director of Communications & Marketing with relevant communications tasks and projects.
* Work with senior staff, including the CEO, to develop an external thought leadership presence.
* Ensure global content gathering follows ethical and safe storytelling principles and provide guidance to other teams to do this effectively.
* Provide content support, creative direction, and training to colleagues across Lumos’ global teams.
Internal Communications
* Advise on and draft internal communications, including CEO updates and cross-team announcements.
* Lead and oversee the organisational intranet, managing content production across teams to keep colleagues connected and informed.
Other Responsibilities
* Manage paid media database and/or media monitoring service.
* Ensure Lumos’ Ethical Content Policy is applied across all communications and marketing activities to protect the organisations reputation.
* Support the Associate Director of Communications & Marketing in developing and managing crisis communications.
* Identify, plan, and implement improvements to Lumos’ marketing and communications processes.
* Collaborate on wider organisation initiatives, including events, social media, and fundraising activities, as required.
* Occasional international travel (up to 1-2 short trips per year).
Other information:
Additional Information
A career with Lumos offers so much more than just a payslip. Alongside the opportunity to contribute to a truly life-changing mission, you’ll enjoy excellent benefits, a supportive and inclusive culture, and a genuine commitment to your personal and professional development.
Some of the benefits we offer include:
* 30 days’ annual leave plus bank holidays (pro-rata)
* Enhanced Sick Pay
* Enhanced Maternity, Paternity, Adoption and Shared Parental Leave
* Competitive employer pension scheme
* Access to our Employee Assistance Programme for confidential wellbeing support and advice
* Potential for international travel
MANDATORY SAFEGUARDING OBJECTIVES
Lumos is committed to ensuring the safety and protection of children, adults at risk and the wider communities in which we work. All staff and associates must:
* Carry out all duties with an awareness and understanding of the Safeguarding requirements within the area of responsibility.
* Ensure work complies with all safeguarding policies and procedures
* Ensure the that their behaviours and actions support the safeguarding of children, adults at risk and others and are in line with Lumos policies relating to conduct
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Public Relations
* Industries
Non-profit Organizations and Non-profit Organization Management
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