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What do our Client Relationship Managers do? The account managers are the integral part of our business that links our clients, to our teams. They are responsible for managing client relationships, understanding our client's digital marketing needs, and ensuring the successful execution of digital campaigns across various channels. They act as the primary point of contact for clients, building strong relationships and communicating effectively throughout the entire process.
Key Responsibilities for the Client Relationship Manager:
Project Management of key clients, organisation is key to ensuring smooth, concise client relationships and service.
Delivery of high-quality projects, ensuring they are on time, on budget and to the agreed specification.
Ensuring work is delivered to the highest of standards and is thoroughly tested.
Ensuring that internal stakeholders are regularly communicated with and updated on the progress of digital projects.
Managing budgets and scope of work
Developing and maintaining strong internal and external relationships.
Contributing to client proposals and quotes
Scheduling and hosting project kick-off meetings, along with frequent check-ins
Assigning tasks and responsibilities, utilising agency level project management software.
Monitoring project progress and clearing roadblocks.
Double-checking all project deliverables for accuracy
Sending progress updates to clients
Delivering the final project and summary to the client
Key Skills and Experience for the Client Relationship Manager
2 years minimum agency and/or account management experience in a digital delivery environment
Background in digital marketing, or a very strong desire to work within a digital marketing environment.
Strong communication and networking skills with a highly optimistic attitude and natural curiosity.
Strong commercial understanding
Highly resilient with a self-starter attitude.
Emotional intelligence and natural empathy.
Ability to work under pressure and to short deadlines.
Quick thinking and eager to learn.
Great organisational skills with razor like accuracy and attention to detail.
Pro-activeness with an ability to manage and prioritise your time.
Excellent written and verbal communication skill.
Produce good looking professional standard documentation, including proposals, strategy summaries and presentations.
Have a genuine desire to nurture and grow clients’ accounts.
Be fun, be positive and be self-motivated.
Be hungry for personal growth and progression in a fast-moving agency environment.
What We Offer the Client Relationship Managers:
Competitive salary
A dynamic and supportive team environment.
Professional development and training opportunities.
Healthcare
Employee Benefits package
The opportunity to work with a growing, award-winning digital agency.
Regular social events and company perks.
Flexible hours
If you are a proactive sales professional with a passion for digital marketing and a drive to generate new business, we’d love to hear from you!