Community Support Worker Hours: 35 per week, (generally, Monday to Friday with occasional evening and weekend work) Contract type: Permanent Salary: £23,970 per annum (rising to £24,480 after sucessfully completing a 6-month probationary period) Agile Working - working where and when required, to do the job most effectively All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Purpose of the Post: Provide specialist support services to women and children who are accessing our services in the community. Specific Responsibilities Manage a caseload of clients in the community. Provide support for women to undertake and engage in initial and on-going needs assessments, risk assessments, safety plans and support plans. Provide support, signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational and cultural services and also CWA’s other internal services. Provide empowering and engaging support to women as set out in our Model of Support policy Ensure accurate records are maintained in relation to all aspects of the service, including inputting information into the Information Management System. Be fully aware of the child and adult protection procedures, report to line manager any concerns and process referrals when required. Work alongside colleagues to ensure the smooth running of all our support services. Encourage clients to participate in and give feedback on service provision General Responsibilities Contribute to the: Development and achievement of our Vision, Mission and Objectives. Promotion of our values, culture and aspirations. Creation of a safe, supportive and explorative working environment. Promotion of Equity, Diversity and Inclusion. Upholding of our Policies and Procedures. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances Closing Date: 18th July 2025 Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts. Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.