Night Supervisor - Holiday Inn High Wycombe
We’re seeking a Night Supervisor to run the Front Desk and support the management team with Night Audit. The role requires knowledge of the hotel’s products and services and the ability to deal with guest requests (e.g., additional room amenities, room service). The role requires flexibility to adapt on shift and use initiative to prepare the hotel for the day ahead. Great communication skills and the ability to work as part of a team are essential.
Responsibilities
* Run the Front Desk and assist with Night Audit.
* Ensure brand standards are delivered at all times of the day.
* Deal with guest requests related to rooms and services.
* Collaborate with management to prepare the hotel for the day ahead.
* Maintain high levels of guest service and professionalism on night shifts.
Qualifications
* Strong background in a branded hotel, front of house or reception experience.
* Ability to work flexibly on shift and communicate effectively with guests and team members.
Benefits
* Exclusive discounts for you, your friends and family, including Valor team member rates at UK hotels from £30 Bed & Breakfast.
* Discounted stays for friends and family; 50% dining discount in restaurants and bars; free meals on duty.
* Access to high-street discounts and Cycle To Work Scheme; refer-a-friend bonuses up to £250.
* Wellbeing and health support: Employee Assistance Programme, Healthcare Cash Plan options, wellness activities.
* Fully funded apprenticeship programmes and internal development; team member service awards.
Compensation
£26,811.20 per Annum / £12.89 per Hour, 40 hours per week (5 days).
Additional information
* Equity: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
* Company: Across the UK, Valor Hospitality Careers UK operates 37 hotels across brands including Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott.
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