Electronics Repair Manager
Deep Sea Electronics is a global leader in the design and manufacture of generator controllers, automatic transfer switch controllers, battery chargers, and vehicle and off-highway control systems. With over 200 employees across four continents, we supply our products to customers in more than 150 countries, both directly from our UK head office and through a well-established international distributor network.
The Electronic Repair Manager leads and manages the repair team, overseeing day-to-day production repair activities and warranty returns.
They will provide direction and technical support, taking the lead in diagnosing and repairing electronic unit failures. With a strong focus on root cause analysis, they drive continuous improvement and contribute to meaningful enhancements in product quality and reliability
Key Responsibilities:
* Conduct in-depth root cause analysis of faults in complex electronic assemblies and systems
* Diagnose faults across hardware, firmware, and customer systems
* Investigate failures in microcontroller-based designs / embedded systems and peripherals
* Utilise test equipment (oscilloscopes, logic analysers, multi-meters, etc.) to isolate issues
* Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect)
* Collaborate with cross-functional teams (software, mechanical, quality, and customer support)
* Reproduce field issues in a controlled lab environment
* Responsible for a team of repair Engineers and Technicians
* Document findings clearly, including failure reports and proposed corrective actions
* Support customers and internal teams with technical investigations as required
Internal & External Relationships:
Internal
* Repair Technicians / Engineers: coordinate scheduling and set work priorities
* Production: provide technical support as required
* Quality: share KPI data and support customer communications
* Warranty Controller: align on warranty and repair priorities
* Sales: assist with customer support when needed
* Engineering: request technical support as required
* Senior Management: deliver weekly KPI reporting
External
* Customers: manage day-to-day communication on returns and customer concerns, in coordination with the Warranty Controller
* Suppliers: handle technical queries and support component failure analysis
Requirements:
* PCB design, SMT production processes
* Microcontroller-based designs / embedded systems
* Strong experience with microcontrollers (e.g., mainly ARM, PIC, AVR, or similar platforms)
* Proven ability in structured root cause analysis methodologies (e.g., 8D, Fishbone, FMEA)
* Experience debugging embedded systems (hardware + firmware interaction)
* Ability to interpret circuit schematics and PCB designs
* Experience with embedded C/C++ or similar programming languages
* Analyse schematics, PCB layouts, and firmware to identify failure mechanisms. (Cause rather the effect)
* Excellent communication skills
* Excellent organisation skills
* Document findings clearly, including failure reports and proposed corrective actions
* Ability to work under pressure to tight deadlines
* Ability to work on own initiative.
* IT Skills (Word / Office / Outlook)
Benefits:
* 25 days holiday + Bank Holidays
* New flexible holiday scheme
* Bupa Healthcare package
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Companywide performance-based annual bonus scheme