Job overview
The Radiology department is recruiting a full-time clerical administrator. This role is essential for ensuring the smooth running of the Radiology Service, supporting both patients and staff.
If you are enthusiastic, empathetic and have excellent communication and prioritisation skills you could be the ideal candidate. The role will suit a team player who is also able to act on their own initiative.
The role includes dealing with enquiries from patients and staff, and booking appointments via the telephone, email and in person. In addition, the role includes providing patients with support, non-clinical advice and information including appointment queries.
Main duties of the job
* A polite and helpful first point of contact for patients, staff and visitors to the Radiology Department.
* Ability to work efficiently in a sometimes-pressurised environment.
* To make patient appointments for all modalities as required, following department policies and guidelines.
* At all times the post holder must maintain a high degree of accuracy to ensure the correct information is given to patients.
* To support the clinical staff by monitoring patient waiting times and ensuring patients are informed of any delays.
* To deal with enquiries from patients, staff and visitors including by telephone and email.
* The accurate sending and receiving of electronic data using the Radiology PACS system and Image Exchange Portal.
* Administration support to senior clinical staff when required
* This will require the utilisation of good data processing and administrative skills together with a high level of communication and interpersonal skills.
* The post holder needs to have the ability to work as a team player and use their own initiative.
* The post holder will contribute to service improvement in the administration and clerical function. This will be through standardisation of work practices and in areas of new technology, particularly the Radiology Information Systems.
Working for our organisation
The Radiology department at Dorset County Hospital is an innovative and growing department. Radiology currently has 3 CT and 2 MRI scanners, highly skilled Ultrasound, Interventional and Fluoroscopy departments along with X-ray and Mammography. We have expanded with a CT scanner in the Weymouth site, and in addition X-Ray and Ultrasound facilities in the South Walks Site. The New Emergency Department, due in 2027, will have X-Ray and CT services included.
Based across multiple sites we have worked hard to ensure we offer an accessible and quality service for our patients. This is reflected in our achievement to gain our QSI (Quality Standard for Imaging) accreditation, the state-of-the-art equipment we use for imaging and expansion of Community Diagnostic Centres.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role.
Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
* Educated to GCSE level or equivalent
* Relevant training or experience in keyboard and word-processing and data entry
KNOWLEDGE & EXPERIENCE
Essential criteria
* Significant and recent clerical or administration experience
* Experience of working with computer appointments systems or similar software
Desirable criteria
* Experience of windows based and Microsoft administration systems
SKILLS & ABILITIES
Essential criteria
* Evidence of keyboard and word-processing skills
* Evidence of effective communication skills with all levels of staff and the general public
* An understanding of the importance of Information Governance and the requirement for this to be maintained at all times
Desirable criteria
* Evidence of ability to respond quickly to changing priorities organising and prioritising own workload
* Evidence of ability to work on own initiative but also as part of a team
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.