Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better. Pay Range £54,000 to £82,000 Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements. Job Description Are you an experienced manager, adept at leading and developing teams? Would you like to work in a role that makes a positive impact on people and their communities? Consider the role of a Senior Operations Manager at Reed in Partnership ! Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible. Internal applications for this role close on 22/07/2025 What is the role about? The Senior Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring that all actions are taken to ensure these contracts are delivered within budget and to agreed quality standards. Through remote, direct and indirect management, the Senior Operations Manager should ensure adequate workflow issues are addressed and milestones necessary for the participants journey (s) are achieved. A Senior Operations Manager is responsible for their teams' and his/her strict adherence to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures. This is not an exhaustive list and a Senior Operations Manager will be expected to carry out any other duties as may be specified by the line manager from time to time. This profile is non-contractual. Just some of your day-to-day responsibilities will include People Motivation, Coaching and Development Senior Operations Managers ensure the smooth running and productive dynamics of their teams by acting as a lynchpin between all key individuals and teams behind/within the participant 1 s journey to Employment. Performance Management and delivery Senior Operations Managers manage their teams by monitoring all elements of the sales management process, motivating, ensuring and supporting co-members to perform effectively their roles in supporting participants into and sustaining in employment. Relationships and Stakeholder Management Senior Operations Managers develop and maintain professional relationship with internal stakeholders as well as with employers and wider Employer organisations. Finance and Facilities Senior Operations Managers are responsible for the management of financial resources and facilities within their remit. Quality and Continuous Improvement Senior Operations Managers are responsible for the continuous improvement at the team level and contribution of continuous improvement at the organisational level. What’s in it for you? Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found Here With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. To be successful in this role, we are looking for someone with Essential Attainments: Extensive experience of team management across multiple offices and multiple contracts within the Employment support sector Experience and understanding of the design and implementation of complex operational processes across multiple teams. Degree or relevant qualification. A minimum of two A-Levels or an equivalent Level three Diploma. GCSE English Language at a minimum of a Grade B (or equivalent Level two qualification). OR achievement of a Level two in Literacy Assessment at interview stage. Essential Criteria: Satisfactory demonstration of the Senior Operations Managers’ attributes as detailed below. Understanding of Publically funded contracts & OSTED standards (where applicable) Technical skills include strong administration skills, good computer/technology skills, basic numeracy/spreadsheet skills and good written communication/record keeping skills. Personal interests include interest in people and willingness to learn. Personal circumstances include willingness to travel. Desirable Criteria: Experience of working on programmes targeting relevant disadvantaged groups in society. Experience of delivering foundation/ vocational learning programs. Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system. Personal interests include interest in career and self-development. Personal circumstances allow for extensive UK travel which is a requirement of this role. Fluency in more than one language We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.