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Service desk analyst

Bridgend
Nicoll Curtin
Service desk analyst
Posted: 10 July
Offer description

Direct message the job poster from Nicoll Curtin


Associate Consultant - UK market | Web3 | Crypto Trader | Business Development

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent

Are you an experienced Service Desk Analyst ready to take your support skills to the next level?

We’re looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You’ll be joining a collaborative, hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona.

This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence.

What You’ll Do

* Deliver 1st line technical support via phone and self-service portal
* Troubleshoot issues across Windows, Citrix, Active Directory, Microsoft 365, Teams, and core business apps
* Manage and own tickets in ServiceNow, ensuring accurate updates and prompt resolution
* Work closely with Desktop Support and 2nd/3rd line teams to improve fix rates
* Contribute to Knowledge Base content and participate in key IT projects
* Ensure all work aligns with ITIL best practices and SLAs

What You’ll Bring

* 1+ years in a Service Desk or IT Support role
* Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools
* Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS, DHCP)
* Strong communication and customer service skills
* ITIL Foundation (or willingness to certify within 12 months)
* A proactive, solution-oriented mindset with a team-first attitude

Apply now or contact me directly at nikola.miletic@nicollcurtin.com.


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

Insurance and Financial Services

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