As the Customer Delivery Hub Administrator, you will work closely with a collaborative team to ensure a seamless Customer Delivery Hub operation and high-quality administrative support for internal and external stakeholders. You will resolve stakeholder queries efficiently and effectively by utilising our Customer Delivery Hub systems and communication channels. Your day will be based at your Customer Delivery Hub where you will complete the responsibilities of your role.
Responsibilities
* Provide accurate data entry and administrative assistance to the Transport team, ensuring all processes are followed to maintain compliance and operational efficiency.
* Maintain effective written and verbal communication with internal and external stakeholders to foster strong working relationships.
* Utilise strong time management and organisational skills to prioritise tasks, meet deadlines, and ensure the smooth running of administrative operations.
* Act as the initial point of contact for the Hub, managing reception duties, coordinating with external parties and ensuring a professional welcome, sign‑in, and escort process for all visitors.
* Coordinate purchase orders for your distribution site, with a keen understanding of financial budgets, raising orders and receipting.
* Monitor stock levels of sundry items.
* Coordinate orders and allocate Business dress for current and new Partners on site.
* Understand and adhere to the General Data Protection Regulation (GDPR).
* Promote and adhere to all Legal, Health & Safety and Site Operating procedures.
* Assist the management team to ensure operational tasks are completed in an accurate and timely manner. This may include note‑taking for formal meetings or inputting Distribution Third Party's hours into our HR system.
Why join our Customer Delivery Hub as an Administrator?
By supporting your site's administrative operation to run smoothly and in line with our policy and procedures, you will provide a high‑quality service to our customers. You will gain comprehensive stakeholder management skills through interacting with our onsite partners, Customer Delivery resolutions team, management team, suppliers and other third parties daily. We will value and encourage your professional development. Working as our CDH Administrator means you will have the opportunity to develop and learn new skills within our supply chain network. You will work closely with our transport admin operation with the potential to gain knowledge about transport compliance.
Qualifications
* Basic knowledge of IT systems and Google Suite programs such as Excel
* Great interpersonal communication skills, in both written and verbal
* Effective organisation and planning skills
Desirable Skills
* Previous experience working with mobile workers (e.g. Drivers)
* Experience working in an administrative role
* Experience of working in a supply chain environment
Our company
We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never knowingly undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can thrive. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Working Conditions
Salary range: starting from £24,300 per annum.
Contract type: Permanent.
Work Pattern: 37.5 hours per week, including late finishes and some Saturdays. Earliest start 6am, latest finish time 22:00.
Flexibility required.
We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short‑hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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