Role overview
Location: Thames Water, Clear Water Court, Reading, RG1 8DB
Salary: £26208 + Company Benefits
Working hours: 0730-1630 Monday to Friday
Benefits: 25 Days Holiday + BH, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
1. An exciting opportunity for a Scheduler in our Reading location has arisen. You will be working 40 hours per week between 07:30 to 16:30 with 1 hour for lunch (unpaid)
2. Planning Schedule & Diary - review work schedules on a daily basis, scheduling engineers and third-party contractors to allow for time to alter and/or cancel jobs at short notice
3. Engineers’ Reports - ensuring works are completed and updating the management system/report as appropriate
4. Procurement - ensuring the correct materials are ordered for the job, liaising with suppliers, and reviewing/amending quotes for the client
5. Client Enquires Day to Day - organizing callout enquiries and resourcing engineers to complete jobs
6. Through the use of the Asset Management System and following the Management Operating System, define the forthcoming works programs
7. This is to incorporate (but is not limited to) all planned, breakdown, new work and contracted tasks
8. In line with SLA's and KPIs define forthcoming work programs to include:
9. Booking operatives on site following access process
10. Ensure engineers and third party contractors’ jobs are completed on time and deliver the highest level of customer care
11. Ensure engineers and third-party contractors’ have the correct information required to complete the job
12. Ensure that all work orders (PPM & SI) are completed on Agility
13. Ensure that all remedial quotations from the PPM are uploaded to Smartsheet
14. Ensure that all work orders (EXT) are completed on Agility & Smartsheet
15. Assist with programming in approved remedial works, including paperwork for completion
16. Timely loading of all documentation onto Microsoft teams and Microsoft SharePoint in line with Client targets
17. Managing operative diaries
18. Prioritizing emergency works
19. Gain and record actions and approvals for the plan by liaison with operational management
20. Ensure that all outstanding work is monitored and reviewed, and that Supervisors and Managers are informed of progress on a regular basis. Any changes are to be fed into a revised plan and communicated
21. Development of the proposed plan, evaluating materials and resource requirements, the relative priority of tasks and ensuring that activities do not conflict
22. Gain and record actions and approvals for the plan by liaison with the operation management through planning meetings
23. Ensure that all outstanding work is monitored and reviewed, and that Supervisors, Managers and end users are informed of progress on a regular basis
24. Any changes are to be fed into the revised plan and communicated to the facilities, so they understand and accept the revisions to the plan
25. Undertake the processing and chasing up of work packages, through close liaison with Management and Supervisors to meet the requirements of the
26. Management Operating System, ensuring that records are closed out
27. Drive Operational excellence across the portfolio and meet / exceed expectations on KPI / SLA performance
28. Liaising with subcontractors and operatives to schedule appointments/repairs
29. Answer all engineer queries promptly and politely
30. Ensuring relevant data is updated on a regular basis
31. Communicate any concerns regarding the quality of works to be carried out
32. Administrative duties any other ad-hoc roles that may arise
33. Support the Service Desk function on an adhoc relief basis
34. This is not a safety related post, however the incumbent will carry out the activities of the post in a way such as to maintain, as far as is reasonably practicable the health, safety and welfare of company personnel and others and to safeguard the condition of the environment as required by the company safety manual
35. Raise ETWOSAs for third party contractors following training
36. Raise Pos for third party contractors and engineers as required
To carry out any additional job specific responsibilities as directed by your line manager
About the role
37. The ability to establish and maintain high standards of excellence in areas of operational administration.
38. A minimum of 4 GCSEs or equivalent qualification, grades A-C, including Maths and English.
39. Practical experience in an office environment is preferable.
40. Computer literacy is essential; knowledge of email and MS package is desirable.
41. Ability to be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels.
42. Smart, presentable appearance.
43. Personable and approachable.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
EMCOR UK benefits
25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.