Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us to continually improve.
Key Accountabilities
1. Serve our customers efficiently, both on the shop floor and at service points
2. Keep the store clean and tidy, ensuring that our shelves are always stocked with products
3. Monitor and deliver on daily sales targets, priorities, promotions, and selling opportunities
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store
5. Build expert product knowledge to sell and recommend our products and services
6. Utilise all digital tools and communication channels to deliver excellent customer service, with training provided
Key Capabilities
* High levels of customer service
* Commitment to delivering excellent work with great attention to detail
* Open to and act upon feedback regularly
* Take accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptability to changing situations
* Build positive relationships by being a good listener
* Good digital capability
Everyone’s Welcome
Marks & Spencer is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We are revolutionising our ways of working and offering exciting opportunities. Join us and make an immediate impact.
We value inclusion, diversity, and equal opportunities. Our recruitment process is designed to be fair and transparent. If you need reasonable adjustments during the recruitment process, please share your requirements with us, and we will do our best to accommodate them.
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