Overview
An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are seeking individuals with experience in using and supporting finance systems, ideally within school or MAT environments. Candidates should be highly motivated, positive, and adaptable, with a willingness to learn as our software evolves and improves.
Responsibilities
* Deliver technical customer support for our finance systems.
* Advanced investigation of data and system errors using SQL.
* Act as an escalation point for first- and second-line support teams.
* Remain the "owner" of each issue or request raised, maintaining strong communication with the customer to ensure they are kept up to date.
* Be the escalation point for 1st and 2nd line agents.
* Generally provide exceptional customer service to customers, ensuring they feel happy and get the most from the product.
Job requirements
* Strong organisation skills
* Advanced diagnostic / problem solving skills
* Ability to suggest solutions to problems
* Good knowledge of SQL and ability to read procedures
* Excellent communication skills – both written and verbal
* Ability to work closely with other technical and product teams across the company
* Professional working attitude
* Good time management and priority handling
* Ability to work in a customer-facing environment
* Experience in the following would be highly advantageous
* Previous experience in a Support Role
* Previous experience working with school Finance systems
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Software Development
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