Job Description
Clinical Services Manager (Regulatory and Quality Compliance Lead)
Location - Edgbaston or Glasgow (National travel expected)
Hours of Work - FT, 40 hrs pw
Salary - £55-65,000 DoE
The Role
The Clinical Services Manager (Regulatory and Quality Compliance Lead) will play a pivotal role in overseeing regulatory submissions, governance systems, data analysis, and compliance reporting across all Optical Express services.
You will lead on regulatory interactions and ensure readiness for CQC, HIS, HIW, and RQIA inspections, coordinate governance and quality meetings, oversee the Quality and Compliance Dashboards, and support clinical teams to achieve excellence in safety, performance, and compliance.
Reporting directly to the Director of Care & Quality this role will suit an experienced clinical governance or regulatory professional with a strong understanding of healthcare quality and the ability to drive improvement through leadership, analysis, and collaboration. Working from either our offices in Edgbaston, Birmingham or at our St Vincent St Head Office in Glasgow, however, it is expected you will travel regularly to clinics nationally to engage in regulatory and compliance visits.
Key Responsibilities
1. Lead on regulatory submissions, applications, and notifications to CQC and other UK regulators.
2. Oversee governa...