Business Systems Trainer & Business Process Support Specialist London Hybrid working About Us: We are an international specialist recruitment business focusing on SAP and aligned technologies. We operate across multiple geographies aiming to deliver exceptional service to our clients and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support, and contributing to the successful rollout and adoption of IT/business improvement projects. You will play a key role in ensuring our teams fully understand and utilise our CRM, associated tools, back office applications, and other core business systems to drive productivity and operational excellence. Key Responsibilities Training: Design, develop, and deliver engaging training sessions for staff at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications. Develop and maintain training materials, user guides, video tutorials and quick reference guides. Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality. Identify training needs through user feedback, system usage data, and liaison with managers. Promote best practices for using CRM tools and business systems. Support: Act as a first point of contact for CRM usage queries and business process adherence Troubleshoot and resolve user-related issues promptly. Escalate complex technical issues to appropriate internal or external support teams as needed. Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk ticketing system Projects & Continuous Improvement: Support the planning, rollout, and adoption of CRM and IT related business change projects. Contribute to user acceptance testing, documentation, and user training for new systems or enhancements. Liaise with stakeholders to capture feedback and identify opportunities to streamline processes. Assist with CRM system configuration and data updates as required. Champion the adoption of new technologies and processes across the business. Essential Key Requirements: Proven experience delivering CRM or IT training in a business environment. Strong working knowledge of Microsoft 365 (Teams, Outlook, SharePoint, OneDrive, Power Automate, etc.) Good understanding of CRM systems, ideally in a recruitment environment Experience providing user support and troubleshooting business application issues. Ability to translate complex technical information into simple, user-friendly training. Excellent communication and interpersonal skills. Strong organisational skills and ability to manage multiple tasks simultaneously. Flexible and proactive approach with a willingness to learn and adapt. Strong problem-solving skills and attention to detail. : Private Medical Insurance with Vitality Plus Partner discounts: Apple, Garmin, Waitrose, Virgin, Nuffield, and more Private Dental Insurance Hybrid Car scheme Cycle to Work scheme Access to a financial advisor for mortgages, investments, savings, & more Purchase additional annual leave Enhanced maternity leave Paid paternity leave Workplace Nursey benefits Additional leave for honeymoon, wedding day Have a day off on us when moving home Free annual eye tests and flu jabs Get in touch if you would like to learn more.
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