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Are you passionate about building strong client relationships and ensuring top-notch service delivery? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!
Position: Client Manager
Location:Maidstone
Reports to:Managing Director
About the Role:
As a Client Manager, you will be the first point of contact for our valued clients, responsible for managing relationships and ensuring all client deadlines are met. You will play a crucial role in understanding client needs, providing proactive and reactive support, and ensuring the highest level of service. This role requires a balance of empathy, strategic thinking, and meticulous attention to detail.
Key Responsibilities:
* Build Client Rapport:Show genuine interest in clients’ day-to-day activities, empathize with their challenges, and offer valuable advice beyond accounts and tax.
* Service Level Management:Ensure work is within the scope of the agreement and make judgment calls to balance client support and service scope.
* Proactive Issue Resolution:Keep the Managing Director informed of relevant client issues and address potential problems before they escalate.
* Team Support:Collaborate with team members and other Client Managers to provide the best possible service.
* Client Support:Provide proactive support by notifying clients of tax changes, conducting Xero reviews, and offering tax planning advice. Offer reactive support through telephone, email, and Xero assistance.
* Deadline Monitoring:Ensure all deadlines are met, including VAT and CIS returns, accounts preparation, and client setup processes.
* Supervision:Oversee Client Manager Assistants and outsourced bookkeepers, ensuring high standards of work.
* Client Meetings:Attend all client meetings, including compliance and pre-year-end meetings, and provide valuable insights and support.
* Financial Reporting:Prepare personal tax returns, P11D forms, and quarterly reports for FC clients. Ensure accurate monthly management accounts and audit-standard working papers.
What We Offer:
* Dynamic Work Environment:Join a team that values collaboration, innovation, and continuous improvement.
* Professional Growth:Opportunities for training and development to enhance your skills and advance your career.
* Client Impact:Make a real difference by providing exceptional service and support to our clients.
Qualifications:
* Would suit ACA or ACCA Qualified
* Proven experience in client management or a similar role.
* Strong understanding of accounting and tax principles.
* Excellent communication and interpersonal skills.
* Proficiency in Xero and other accounting software.
* Ability to manage multiple tasks and deadlines effectively.
How to Apply:
If you are ready to take on this exciting challenge and contribute to our clients’ success, we would love to hear from you! Please send your resume and a cover letter detailing your relevant experience.
Join us in delivering exceptional client service and making a positive impact!
Job Type: Full-time
Pay: £30,000.00-£55,000.00 per year
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
If you want to join a professional and fast growing practice, please contact William Wood for a job description, and apply with yourCVtowill@accsysltd.co.uk.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Accounting
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