Here's how you'll contribute:
* Lead requirements workshops with stakeholders, clarify business needs and capture acceptance criteria.
* Analyse requirements and propose pragmatic solutions that prioritise OOTB Salesforce capabilities and minimise custom development.
* Design end-to-end FSL solutions aligned to utility use-cases (work order life cycle, scheduling, asset management etc).
* Implement and configure Salesforce FSL (scheduling, resources, dispatcher console, mobile) and related Salesforce functionality.
* Design and manage integrations between Salesforce and external systems; act as integration specialist.
* Use and advocate CI/CD pipelines and Salesforce deployment best practices.
* Apply current Salesforce security protocols and ensure secure interfaces and data flows.
* Prepare solution documents and present designs to architecture review board; lead technical reviews and risk assessments.
* Lead estimations, solutioning and contribute to proposal responses.
* Mentor and guide development/configuration teams; provide day-to-day technical leadership.
* Maintain awareness of Salesforce product roadmap and new features; propose opportunities to leverage new capabilities.
* Travel to client offices for workshops, go-lives and runbooks as required.
Must-have experience & skills