Customer Service Advisor (Payments Support)
Leamington Spa – Hybrid (after training)
£25000 – £28,500 (depending on your experience) + Benefits
Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people?
This role is all about helping domestic customers who have gone a little overdue on payments (30–90 days). You’ll listen, understand their situation, and agree on the best solution, whether that’s taking a payment or setting up a plan. It’s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy.
What you’ll do as a Customer Service Advisor:
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* Speak with customers about overdue accounts in a supportive, professional way
* Agree on payment arrangements or plans that work for both sides
* Handle objections confidently but always with empathy
* Keep clear and accurate records
What we’re looking for in our Customer Service Advisors:
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* Background in customer service/contact centre/call centre
* Confident communicator who enjoys problem-solving
* Resilient, empathetic, and motivated by helping customers
* Organised and able to manage your workload effectively
Shift pattern for Customer Service Advisor:
7-week rotation (5x 8:30 am – 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm)
Benefits for a Customer Service Advisor:
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* 25 days holiday + bank holidays
* Private medical, life assurance, pension up to 7.5%
* Staff discounts + development opportunities
INDL