Overview
Customer Service Assistant
NorthLink Ferries, Jamiesons Quay, Aberdeen, AB11 5NP
Permanent, Full Time, 35 hours per week
£26,928 per annum plus benefits
We have an exciting opportunity to join our fantastic team based in Aberdeen. Working in our busy Aberdeen Terminal, youll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transports flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.
This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.
Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business\ Health, Safety and Environment Serco Policy.
The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco\s Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.
Responsibilities
* Make customer reservations by telephone, email and in person.
* Assist to check-in and board passengers.
* Adhere to the business\ Health, Safety and Environment Serco Policy.
* Deliver excellent customer service and follow standards.
* Maintain good organisational skills and work as part of a team with a can-do attitude.
* Take initiative and ownership of personal development; align with Serco\s Values of Trust, Care, Innovation and Pride.
* Communicate effectively with the public and team members; be confident using a phone and computer system.
Qualifications
* Ability to provide excellent customer service and communicate clearly with customers and colleagues.
* Good organisational skills and the ability to follow standards.
* Strong teamwork and a proactive, take‑initiative approach.
* Confident using a phone and computer system.
* Willingness to develop professionally within the role.
Benefits
* Competitive salaries with annual reviews.
* Up to 6% contributory pension scheme.
* 25 days annual leave plus bank holidays.
* A range of health and wellbeing benefits, including Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines, and more.
* Access to discounts and exclusive deals (mobile, cinema, leisure, hospitality).
* A supportive culture with a commitment to diversity and inclusion.
* Interesting and enjoyable work.
* Welcoming training and coaching opportunities to expand capabilities.
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