About the role
As a Partner in our business your number one focus is to work collaboratively to create more value for our customers and our business. In the Technology & Change operating model, Architecture identifies the technical capabilities and changes that enable the Partnership to successfully operate, adapt, and transform through technology. This role focuses on solutions that support our In‑Store Customer and Partner experiences.
In this role you will:
* Collaborate with cross‑functional teams and business stakeholders to design end‑to‑end technology solutions that are effective, efficient, sustainable, and make a tangible difference to the business.
* Collaborate directly with product and engineering teams to translate architectural designs into actionable backlogs, ensuring clarity on non‑functional requirements such as performance and reliability.
* Apply architectural and engineering best practices during solution design to increase value, reduce delivery risk, and control technical debt.
* Inform senior stakeholders to meet key business and technology challenges.
* Drive technology options and choices, influence the product backlog, and determine how the technology strategy will be achieved for our selling channels.
* Help ensure JLP delivers on its strategic aims and enables the Partnership to adapt and grow in a competitive and changing market.
* Develop and stretch personally and professionally to achieve your potential.
* Salary: Up to £85,000 depending on experience
* Contract type: Permanent
* Working pattern/flexible working: Based at our Bracknell Head Office with a flexible hybrid model (typically 1 day per week in the office, primarily Thursdays, with ad‑hoc visits as required by business needs). Supports a healthy work‑life balance.
Key Responsibilities
* As a co‑owner, actively share the responsibilities of ownership and support Partners and colleagues to have a voice in our business.
* Invest in your personal and professional development, utilising the opportunities available to you to develop your skills and capabilities.
* Engage with your function, supporting your teams to continuously develop and improve it.
* Embrace Agile working principles by demonstrating a flexible approach to working, joining missions as needed and/or supporting colleagues to secure mission success.
* Leverage insight and internal and external networks to keep abreast of key customer requirements, market conditions and trends, including technological advancements, and feed these into strategic thinking.
* Design and maintain an accurate logical overview of the entire system throughout product lifecycle/delivery, including end‑users in the customer experience design.
* Ensure the solution design accounts for realistic capacity and capability demands and constraints, maintaining design integrity across different project or Agile streams.
* Deliver in accordance with architectural design parameters, recording the rationale for key technology solution decisions (including vendor/tech selection) and ensuring engagement with strategy & design governance.
* Ensure data flows and data governance for each solution are specified and recorded.
* Identify technical debt to be repaid by the sprint/solution, or debt proposed to be incurred.
* Provide support to engineering teams in root cause identification and resolution of issues.
* Advise on phasing of delivery of a project.
Essential skills/experience you'll need
* Customer centricity – Understands the end‑to‑end customer journey and puts every customer, both internal and external, at the heart of everything we do.
* Critical thinking – Uses data and evidence to develop thinking and form reasoned judgments.
* Empathy – Demonstrates the ability to understand, relate to and be sensitive to your team, peers, colleagues and customers, seeing the world through their eyes.
* Enterprise thinking – Breaks down silos and works with a one Partnership mindset, making links and connections across functions and divisions to drive efficiencies and cut through competing agendas.
* Influencing decisions and stakeholders – Works collaboratively through active listening and assertive communication to reach win‑win outcomes, adapting style to influence stakeholders while keeping Partnership interest foremost.
* Experience working across a wide range of solutions and change approaches appropriate for the Product / Business Area.
* Experience influencing stakeholders at Leadership and Working Group levels on major transformation or high‑change areas.
* Experience across the IT lifecycle with the ability to balance long and short‑term outcomes given commercial drivers and available levers in uncertain environments.
* Experience adopting solution architecture methodology that demonstrates value improvements, exploiting component re‑use, and/or reducing delivery risk.
* Good understanding of current software architecture techniques and tooling, including Domain‑driven design, Microservices, API‑first design, Cloud‑Native, Continuous Delivery & DevOps, Containerisation and PaaS on GCP or AWS, and other data and integration technologies (Event streaming, data lakes, etc.).
Desirable skills/experience you may have
* Software engineering background.
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