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Training and Workforce Management Administrator, Bristol
Client: Serco
Location: Bristol, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference: 55875bb19a4e
Job Views: 88
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
Location: HMP Ashfield
Working Hours / Contract Type: Part time, hours per week, permanent
Here at HMP Ashfield, we are looking for a Workforce Management Administrator to join our team. The role involves managing staff leave and scheduling, ensuring timely review and action of leave in line with company policy, and capturing shifts on the company’s system.
Key Accountabilities:
* Managing staff leave according to leave threshold policies and responding to leave queries.
* Overseeing and responding to the functional inbox.
* Coordinating shift swaps and updating the system accordingly.
* Collaborating with the Detail Coordinator to arrange overtime if necessary.
* Adding training dates to staff schedules on the system.
* Maintaining staff information such as contact details and lateness reports.
* Contributing to performance measures, contract outcomes, and targets including KPIs/CDIs as outlined in personal development reviews.
* Adhering to the Code of Conduct.
Requirements:
* Strong IT skills, especially proficiency in Excel.
* Effective verbal and written communication skills.
* Collaborative team player.
* Excellent organizational skills to manage workload and deadlines.
* High ethical and professional standards.
* Confident and credible demeanor.
* Ability to work efficiently in a busy environment and handle multiple tasks.
* Maintain professional boundaries and adhere to Serco policies and procedures.
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